• No player shown - even when Flash player is installed ...

    By ISG Support 1 decade ago

    Strange issue here - the site always shows (in version 1.5) that no player is installed - even when flashplayer is there …



    Any ideas who to get around this?

    • new info regarding the player-error ....

      By ISG Support 1 decade ago

      I have meanwhile made a copy of the opentv database on our second webserver - and there it's working - both servers have the exact same configuration (8.5 HF211) - only difference - on the Server with the error the console shows



      HTTP Web Server: Couldn't find design note - css/tags.css [/appl/sstvideo.nsf/css/tags.css]

      HTTP Web Server: Couldn't find design note - addanevent.js [/appl/sstvideo.nsf/addanevent.js]

      HTTP Web Server: Lotus Notes Exception - File does not exist [/opentv15.nsf/favicon.ico]



      plus I see an "Error on the webpage"



      Webpage error details



      User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; InfoPath.2)

      Timestamp: Mon, 31 Aug 2009 09:11:56 UTC





      Message: Expected ')'

      Line: 63

      Char: 39

      Code: 0

      URI: https://mail1.smartstream-stp.com/appl/sstvideo.nsf



      which I don't have using the alternate server …

      • Errors

        By Neil Gower 1 decade ago

        Hi,



        The errors..



        HTTP Web Server: Couldn't find design note - css/tags.css [/appl/sstvideo.nsf/css/tags.css]

        HTTP Web Server: Couldn't find design note - addanevent.js [/appl/sstvideo.nsf/addanevent.js]

        HTTP Web Server: Lotus Notes Exception - File does not exist [/opentv15.nsf/favicon.ico]



        I know about these, they are missing design elements. They are not required, but I left them in the HTML Header so I need to remove them, that should not cause the issue you have.



        I have not tested Open.TV on 8.5 yet.



        Are both servers running https? I do not have https enabled on my development server…

        • By ISG Support 1 decade ago

          Yep - both servers are the exact same installation (well - obviously not - otherwise it would work - but there are no major differences I'm aware off …)



          I have checked with http and https - on the machine its fine in both ways - on the other I get the "no player installed" …



          Any chance to get the new version to test it there? How is the template checking if there is a playeror not?



          Best Regards!





          Markus