• Agent don't work

    By Seraina Poffet 2 decades ago

    Hello



    I have a problem with the agent, which converts mails into tickets.



    Yesterday morning he has worked and since yesterday afternoon he didn't.

    We haven't change anything. The konfiguration of the Mail-In Db is correctly, the agent is started and the database is marked whit the server.

    In the Agent-Log ther is an entry, that he works. In the Domino-log are two entries "AMgr: Agent ('Dispatch' in 'EDV/Helpdesk.nsf') printing: CreatenewTicket: 13 on line 44: Type mismatch"

    10/05/2005 08:31:02 AMgr: Agent ('Dispatch' in 'EDV/Helpdesk.nsf') printing: CreatenewTicket: 91 on line 35: Object variable not set



    Any ideas what is wrong?

    • By Seraina Poffet 2 decades ago

      Hy all



      Our external programmer found out, that this problem ouccured with e defect mime mailattachment. If this one was sent too the database, the dispatch-agent was f.. off and deleted all mail in the hidden view. We handled it now with e special agent wich kills all mail after arriving when they aren't from our domain.



      with kind regards



      Georg