and right now it is not possible by default.



But there are two ways one could realize that.



First way. Give the users access to the database and use the integrated document locking to give the users access to their documents.

Then open the bug report form and change the hide when for the action "Re-Open Ticket" to add the right to show this button not only for Supporters (role SUPPORT). Remove the last line of the hide when formula:

(Status !="99" & Status !="98" & Status != "97") |

Status="0" |

@IsNewDoc |

@IsNotMember(@UserRoles;"[SUPPORT]")

should be converted to:

(Status !="99" & Status !="98" & Status != "97") |

Status="0" |

@IsNewDoc



Second way, write an action that can be build into specific views that checks if the user has the right to reopen the selected document.



Another thing that should be done when a ser can reopen a ticket is that he/she should provide a reason why this ticket was reopened. That reason should be saved with the user actions.