• File Navigator deletes folders by itself

    By Bas Hendrikx 1 decade ago

    Hi Guys,  We have a problem, we got the notification that FileNavigator encountered a problem.FileNavigator has deleted 12GB from our servers, while the person who got the error only dragged 2 files to his mail and started no deletion The error message is:  'File Navigator - DeleteFileJob' has encountered a problemAn Internal error occurred during: "File Navigator - DeleteFileJob"  An Internal error occurred during: "File Navigator - DeleteFileJob" java.lang.NullPointerException   Our versions are: Lotus Notes 8.5.1 FP3 FileNavigator 1.0.4   

    • Please provide logs

      By Rene Winkelmeyer 1 decade ago

      Hello Bas,

       
      as file deletion is very sensitive there are only two places within File Navigator which delete files.

      First it can be invoked by direct user interaction. That can be either hitting the "DEL"-key or the context menu.
      Second it is invoked when moving files on the filesystem (not in mail).
       
      There is no other "automatic" implementation of deleting folders/files.
       
Can you please provide me the error and trace logs from the client (need them from the date/time when the issue happend)? I'd like to investigate which action invoked the deletion.
 
– René