• generating Supporters

    By Juergen Schmid 2 decades ago

    Hello everybody,



    i'm afraid i need a little help getting startet:



    Could i get a short HowTo realizing following scenario:



    A Level1-Team is generating Tickets, based on incoming Mails and phon-calls.

    These Tickets should be distributed by subject/application into four different Support-Teams, where they get picked by the Supporters.



    I was not able to find where to define the Supporters - mine is called "YourSupporter" yet….



    Thanks for any answer,



    Jürgen

    • May be i'm a little bit dumb but ...

      By Thomas Schulte 2 decades ago

      i simply do not understand the question behind this.



      If you want to i can help via Skype. thomasschulte-kulmbach.

      • Sorry, i misunderstood..

        By Juergen Schmid 2 decades ago

        the concept of !!HELP!!



        Sometimes things are easier as thougt …. ;o)



        Thanks, Jürgen

        • Hey we found someone who says this thing is ...

          By Thomas Schulte 2 decades ago

          easy.



          May we take you as a reference?



          But we are trying to get things a little bit more complicated with the next version.

          Lots of new configuration documents and functions. ;-)

    • By sayjade teo 2 decades ago

      You need to change the view to "Configuration" from "Work With Ticket". There are many parameters to configure.