The email message that responds to the open call is garbage. See paste:
our helpdesk ticket has been assigned to 0. The reference number is: à
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<<-1>>à ■■
Æ B
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ûo%┴¤m╬)z└pÉïÙU
Ðp%┴TICKET
CN=lfgn1/O=LFG
üà ■■
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I also noticed in 1.5.1, for manually receiving system information, you need to add the database info, I'm not sure if it goes in the Yes/No line or new keyword needs to be created.