Backoffice / Helpdesk System for Notes / Domino
I have to choose for each Ticket the Info Mail Properties. It would be more comfortable if i can set up the standard settings in the configuration. Isn't it possible anymore?
the informations regarding this are always taken from the configuration documents.
In the old version 1.5 I'm able to configure everything in Info Mail - Event - … But in the Version 1.5.1 isn't a "Path" like this. I found the Info Mail Properties under Tools (Ticket Form) but there I have to choose the settings for each ticket…
You can set the default behaviour for info mail in the configuration section. the Info Mail Properties are intended to overwrite the default settings.
Just to clarify what entry is used in which way to send Mail documents: for the BugReport: MailIfNewDoc Mail is send to users/otherusers when a new document is created manually. No mail to supporter MailIfAccepted Mail is send to users/othersuser when a ticket is accepted by anyone. No Mail to supporter MailIfForwarded Mail is send to users/Otherusers when a ticket is forwarded to another supporter. Mail to the selected new supporter is always send. MailIfResubmitted Mail is send to users/Otherusers when a ticket is delayed for some time. No mail to supporter. MailIfCompleted Mail is send to users/Otherusers when a ticket is closed, No Mail to supporter. MailIfReopened Mail is send to users/Otherusers when a ticket is reopened. No Mail to supporter. MailIfDocumentCancelled Mail is send to users/Otherusers when a ticket is cancelled. No Mail to supporter. (XXXX) for the BugTodo: MailIfTodoNewDoc Mail is send to supporter only when a new todo is created. MailIfTodoAccepted Mail is send to supporter of parentdocument if the todo is accepted. MailIfTodoForwarded Mail is send to supporter of parentdocument if the todo is forwarded to another supporter.Mail to the selected new supporter is always send. MailIfTodoResubmitted Mail is send to supporter of parentdocument if the todo is delayed for some time. MailIfTodoCompleted Mail is send to supporter of parentdocument if the todo is closed. MailIfTodoReopened Mail is send to supporter of parentdocument if the todo is reopened. MailIfDocumentCancelled Mail is send to supporter of Supporter/creator when a todo is cancelled. (XXXX) These are the parameters that are also used within BugReport and BugTodo to tell the form how the Mail handling is running.