• Why does sendMailonBehalfof not always work ?

    By Markus Willi Kugler 2 decades ago

    Hi there,



    the parameter "sendMailonBehalfof" is in our environment set to HELPDESK.

    We also have set the parameters "MailIfNewDoc" and "MailIfForwarded" to YES.



    But our Users get Mails with the email Adress of our Supporter.



    Can you give me some information, what I'm doing wrong ?



    Thanks

    Markus W. Kugler

    • You do not do anything wrong.

      By Thomas Schulte 2 decades ago

      sendMailOnBehalfOf will be used with every action that creates mails with the next release of !!Help!!. Right now it is only used within the dispatcher, and Cancelcurrentdocument. The other actions that send mails are @formula based. You cannot use this feature there as it depends on writing the Mail direct to the mail.box.

      We are currently expanding and testing the new version.

      For further help and if you are a native german speaker look at the WIKI at http://eknori.dyndns.org/HelpTheWiki.nsf and at http://www.atnotes.de. If you want to give a statement that you are using !!Help!! take a look at the AnWender Page within the WIKI http://eknori.dyndns.org/HelpTheWiki.nsf/pages/AnWender