Hi Thomas,
Yep, I just figured that out and it is working fine. When doing this I got a new question. When pasting it into the form it informed me that it enherits design from the helpdesk database/application and asked me if it should enherit the design in the future. Should I anser yes or no here - I mean, is it only this form, QuickCall, which will enherit the design or will it be the whole mail database?
//Kjeld