Various form and view tweaks.

Added a preference to the Database Configuration. History Layout. This will place the "new history" box above/below the history section. Users can override this preference using the "My Preferences" option.

Added extra Closed views.

Define templates for new work requests. This option is located below the list of views. This is the default rich text for a new work request. You may define separate text for Help Desk members, Customers, or specific people.