Hi
I still have the double ticket problem that was mentioned in an earlier post.
I first installed 1.05a. When sending a Quick call from my mail database, I get one new document in the Helpdesk. But once the ticket is accepted and saved, there are two. One of them has an entry in the history section that states that the priority field has been changed, the other has not.
Now I upgraded to 1.06 and get double tickets as soon as the ticket arrives in the Helpdesk, but not after it is accepted.
Apart from that: Wow, this thing is really great.
Thomas