• Still double tickets

    By Thomas Gamradt 2 decades ago

    Hi



    I still have the double ticket problem that was mentioned in an earlier post.

    I first installed 1.05a. When sending a Quick call from my mail database, I get one new document in the Helpdesk. But once the ticket is accepted and saved, there are two. One of them has an entry in the history section that states that the priority field has been changed, the other has not.

    Now I upgraded to 1.06 and get double tickets as soon as the ticket arrives in the Helpdesk, but not after it is accepted.

    Apart from that: Wow, this thing is really great.



    Thomas

    • Quick Call Form

      By Ulrich Krause 2 decades ago

      The problem is not the database itself but the form quick call/ Helpdeskanfrage. Pls. copy one of these forms to your mail database. I'm sure this will fix the error ;-)

      • Strange

        By Thomas Gamradt 2 decades ago

        Thanks for the fast response.

        This is really strange. I had both the 1.05a form and the 1.06 form in my mail database (with different names of course). When posting with 1.06, I got two tickets. Once I deleted the 1.05a form, 1.06 worked fine. But if I have only 1.05a in the database, the ticket is duplicated once it is accepted. 1.06 doesn't do this any more.

        I'm quite intested in what was the reason for that strange behaviour.



        Thomas