• Double tickets.

    By Marcus Retea 2 decades ago

    Hi again



    I'm getting double tickets in the "New tickets" view when using the mailin-function. When assigning the tickets I get 2 or more opened tickets. All tickets are identical.

    Any idea of what I've done?



    I thought I solved the problem when I saw that I had several agents running from earlier test-databases, but according to the Domino-server, there are no agents running right now. Still the mailin-function are working.

    Anyone got a qlue of what's going on?

    Thanks in advance!

    Regards

    Marcus

    • Quick Call Multi Tickets

      By Travis J Fasko 2 decades ago

      This database looks and functions well.



      But I am also having the same Multi ticket issue when a quick call is received.. I have tried several different ways of trying to save and not create a second ticket. But it still does it.



      So I tried to go to the next step. I deleted on of the two copies and then decided to close the ticket. When I closed it, it asked me twice if I wanted to save changes I said no. and it created 2 closed tickets.



      And if you try to reassign an open ticket that was created using the Quick Call it will double there also.



      It all seems to point back to the Quick Call tickets..



      I hope this is a little helpful.

      • yes, you are right

        By Ulrich Krause 2 decades ago

        I can reproduce the problem. I*ll investigate the issue and give you a response as asap.

        • Works fine!

          By Marcus Retea 2 decades ago

          Thanks for HELP-105a-HF1. Works really fine now!



          I dunno if someone are interested, but I've got a swedish language file for this excellent database now.



          Have a great day!

          /Marcus

        • Thank You!

          By Travis J Fasko 2 decades ago

          That did the trick, BTW this database is a godsend.. We are having a meeting with the IT staff tomorrow to talk about the deployment and user education..



          Thanks again!!!



          (I will be Donating to OpenNtf for hosting all of this wonderful software:-)



          Travis

      • Quick Call Multi Tickets - fixed

        By Ulrich Krause 2 decades ago