What are the differences between Technote, Solution and Keep as Solution
By Joerg Rafflenbeul 2 decades ago
I'm puzzeled with the behaviour of and terms for the different types of Technote(s) [Technote and Standard Solution), the possiblity to mark tickets with "Keep in Solutions" and the corresponding views.
What is the difference between the two types of Technotes the could be used with and without a completly filled form (Validation necessary?!)?
What is displayed in the corresponding views
- All technotes (DE: alle Technotes)
- Technotes (Technotes)
- Solutions by Prod. (Standardlösungen)
- All Solutions (alle Lösungen)
Perhaps other terms could help?