• Error

    By Michelle Dabney 2 decades ago

    I downloaded 1.5.1 yesterday. This morning when we anyone tries to create a ticket within the database they get the error "field:'SetAInfo':Entry not found in index". If you create via the mail-in, the ticket is created, but the supporter can't open the ticket because the get the same error. Also, the new ticket notification is garlbed.

    • Well i should get along with the description of how to update from 1.5.0

      By Thomas Schulte 2 decades ago

      This is a update error. There are some (alot of) new keywords in the new version.

      Go to the configuration into the view for the keywords and there use the "fetch keywords" action. Select the ntf (must be local). Then check out the first page and add all the keywords that you see there. Well not all the keywords but omst of them. I think the "supporter" could be left alone. After you have done that you must take two more steps. The first one is going over the Keyword Values, where most of should not be transmitted. But the second one is getting all the new descriptions. you should read each description carefully and replace the description that is already in your system.