• Save and Close has intermittent behavior

    By symetrik design 2 decades ago

    I have just upgraded several hundred users to 1.7b mail template.



    Our help desk users a shared Lotus Note mail box. When emails come into their inbox, the help desk staff edit the document, and change the subject line indicating their name at the end of the subject to let the other staff know who is going to take the case.



    Previously in the standard R653 mail template, when they clicked on "Save and Close" when the message was in edit mode, it closed and saved the message.



    Now with 1.7b, they get intermittent behavior. Sometimes, it works properly, and sometimes it gives them the "send & save, send only, save only, discard, or cancel" dialogue box.



    We can't figure out how to re-produce it every time. Sometimes, it saves and closes the message as expected. Other times, we get the dialog box "Do you want to send, save, or discard your changes? Choose Cancel to continue editing" with the buttons mentioned above.



    This happens on all mailboxes that have had the OpenNTF1.7b template applied that we've tested on.