Hello Vince,
all user in our environment have editor access to there mailfiles. This is the problem way the quickstuff isnĀ“t working for them… they need to have designer access to change the outline. If they try, they will see the error MSG:
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IBM Lotus Notes
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Error accessing product object method
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OK
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Maybe you can build a agent which check the access from the user and if he has manager access the outline can be changed directly and it not a 2nd agent is started which runs with my ID so that this agent can change the outline.