• New Bug Report from From Helpdeskanfrage not visible

    By Matthias Wohlgemuth 2 decades ago

    If I create a new Trouble Ticket with the "Helpdeskanfrage" Form it is in the Helpdesk database but I can't see it. I have to open the ($ALL) view to see it

    • Seems to work now but I get now all QuickCall twice

      By Matthias Wohlgemuth 2 decades ago

      If I create a new Ticket witch the QuickCall Form it is delivered into the database but the agent creates two new tickets for one call. I guess the agent has a problem or the QuickCall Form submit button isn't correct (it seems to be different to the old one)