Project: !!HELP!! (Managed by Thomas Schulte, Tim Pistor, Ulrich Krause)
Possible to set current supporter in new ticket?
Marcus Retea on 12/15/2005 at 08:03 AM
When we create a ticket on a persons behalf all tickets are created in the name "Helpdesk" (the name set in configuration/ DefaulSupporter).
Is it possible to have the DB get the supporters name insted? When I now create a ticket I have to reassign it to myself so everyone knows who's on the case. We are currently four supporters and our users need to know who's working on the ticket. Reassigning tickets directly after creation generate a) a lot of e-mail or b) confusion.
Well, thanks in advance and have a great christmas!
|Entered 15-Dec-2005 8:03 by Marcus Retea. Last Modified <none> by <none>.|
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