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   Project: !!HELP!! (Managed by Thomas Schulte, Tim Pistor, Ulrich Krause)
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Subject
 Possible to set current supporter in new ticket?
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Posted by
 Marcus Retea on 12/15/2005 at 08:03 AM
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Hi again

When we create a ticket on a persons behalf all tickets are created in the name "Helpdesk" (the name set in configuration/ DefaulSupporter).
Is it possible to have the DB get the supporters name insted? When I now create a ticket I have to reassign it to myself so everyone knows who's on the case. We are currently four supporters and our users need to know who's working on the ticket. Reassigning tickets directly after creation generate a) a lot of e-mail or b) confusion.

Well, thanks in advance and have a great christmas!
/Marcus
Modification history
Entered 15-Dec-2005 8:03 by Marcus Retea. Last Modified <none> by <none>.
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Hide details for Hi again When we create a ticket on... (Marcus Retea on 12/15/2005 08:03:48 AM )Hi again When we create a ticket on... (Marcus Retea on 12/15/2005 08:03:48 AM )
Hide details for . . Well this is a simple one. Jus... (Thomas Schulte on 12/16/2005 02:11:41 AM ). . Well this is a simple one. Jus... (Thomas Schulte on 12/16/2005 02:11:41 AM )
Hide details for . . . . (Marcus Retea on 12/16/2005 05:09:31 AM ). . . . (Marcus Retea on 12/16/2005 05:09:31 AM )
. . . . . . No ... (Ulrich Krause on 12/16/2005 12:13:19 PM )
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